PetLife Return Policy
Our Return Promise
We stand behind our products and accept returns within 30 days of purchase for most unopened, unused items in original packaging. Some restrictions apply (see below).
How to Return an Item
- Initiate your return through our Returns Portal
- Package items securely in original packaging
- Include all original tags and documentation
- Attach the prepaid return label (where applicable)
- Drop off at any UPS or USPS location
Return Conditions
Items must be:
- In original, resalable condition
- Unused and unopened
- With all original packaging and accessories
- Accompanied by proof of purchase
Non-Returnable Items
- Opened food/treats (for safety reasons)
- Used grooming/health products
- Customized/personalized items
- Clearance/final sale items (marked as such)
Refund Processing
- Refunds issued to original payment method
- Processing takes 5-7 business days after receipt
- Original shipping costs non-refundable
- Return shipping fees apply (except for defective items)
Pet Food & Health Products
For quality assurance:
- Unopened bags: Full refund
- Opened bags: Store credit only
- Supplements: Must be sealed
Defective/Damaged Items
If you receive a faulty product:
- Contact us within 7 days via Support Form
- Include photos of defect/damage
- We’ll email a prepaid return label
International Returns
- Customer responsible for return shipping
- Must declare as “Returned Goods”
- Refund excludes original shipping costs
Store Credit Option
Instead of refund, you may request:
- Immediate store credit issuance
- No expiration date
- Redeemable online anytime
Return Status
Track your return through our Order Tracker
Need Help?
Visit our Returns FAQ for additional guidance